Final-Sale & Claims Policy
All sales are final
Due to the nature of the products sold, storage requirements, chain-of-custody considerations, and the inability to verify how products have been handled after delivery, all sales are final. Medical Peptide Store does not accept returns, refunds, exchanges, cancellations after shipment, replacements based on customer preference, or replacements resulting from improper storage or handling after delivery.
Limited claims process
Except where required by applicable law, no refunds, returns, exchanges, or replacements will be provided after shipment. This policy does not limit any rights that cannot legally be waived or claims involving an incorrect item, verified fulfillment error, carrier-confirmed loss, documented shipping damage, or a shipment that arrives outside the estimated delivery window because of a documented carrier delay.
How to submit a claim (within 24 hours of delivery)
Send an email to info@medicalpeptidestore.com with your order number, photographs of the product, photographs of the shipping box, photographs of the label and packing materials, a description of the issue, and carrier tracking information. Retain all products and packaging until the claim has been reviewed.
Refunds when approved
Approved refunds are processed to the original payment method within 5–10 business days.
This page is provided for catalog purposes only and is not legal or medical advice.